Shared Services

Shared services take the best from both the centralised and decentralised approach. It allows for standardisation of systems and processes for optimal efficiencies and controls. However, it also has its drawbacks on being rigid. Our consultants who have extensive experience building shared service centres in Asia (India, Philippines) and Eastern Europe (Romania), are partnering our clients in the journey of creating and maintaining shared service centres.

Our services include:

Strategy and Planning

  • Feasibility studies and generation of options

  • Business case and investment estimations

  • Regulatory constraints (i.e. offshoring)

  • Deployment plan for current resources

Implementing a Shared Service Centre

  • Project management

  • Target operating model and process & controls design

  • Systems vendor selection and implementation

  • Recruitment

  • Training

  • Defining service level agreement

Enhancing the Current Shared Service Centre's Capabilities

  • Internal controls and risk assessments

  • Process improvement

  • Gaps analysis and remediation

  • Performance measurements

  • Capacity planning

  • Workforce assessments

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