Today's Challenges in finding information from unstructured data​

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Most people, regardless of their organization roles, often need to search for information at work, which is typically tedious and time-consuming. This is because most data exist in unstructured formats like PDFs, Word documents, emails, and messages.

Customers and external stakeholders face similar challenges when trying to find up-to-date information on products, processes, regulations, etc., from outdated keyword-based search websites or rule-based chatbots. The result is long wait times and inconsistent quality from contact centers.

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​​What is GenAI Search & Chat?

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GenAI Search & Chat leverages the Generative AI technology of Retrieval-Augmented Generation (RAG). It’s designed to understand, navigate, and retrieve unstructured data across multiple formats, including PDFs, Word documents, and other content stored in internal repositories like SharePoint or external sources like websites and data providers.

Unlike traditional keyword search tools, GenAI Search grasps context, nuances, and complexities in human language, allowing it to deliver precise and relevant summaries that directly answer users' queries. Moreover, it can pull information from multiple internal and external repositories and even allow users to chat with documents, receiving human-like responses that significantly improve information access and retrieval quality.

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Benefits of GenAI Search & Chat

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• Real-Time Turnaround: GenAI Search processes and summarizes information in seconds, a task that would otherwise take hours or days with manual effort or conventional keyword-based search.

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• Efficiency and Accuracy: By understanding the context and nuances of queries, it provides accurate and relevant information, reducing the time and resources spent on sifting through irrelevant data.

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• Cost-Effectiveness: Automating the search and comprehension process drastically cuts down on the expenses related to manual data analysis, making information retrieval both fast and affordable.

Use Cases Across Industries

1. Workplace Search

Procurement

A procurement officer is tasked with preparing a new tender document similar to one done in the past. Instead of manually sifting through old files and emails, the officer can use GenAI Search to locate the relevant tender documents, previous terms, and any associated communications quickly. The GenAI search understands the context of the search and retrieves the right materials, making the preparation process much faster.

Self Service Compliance Search

In heavily regulated industries like financial services, pharmaceuticals, or public services, employees often need to access regulatory guidelines or internal policies. For example, a compliance officer in a financial institution can instantly retrieve up-to-date regulatory frameworks alongside internal procedures.
 

HR Policy and Benefits Self-Service Search

Traditional keyword searches often fall short by offering results that don’t directly answer the actual question.

For example, an employee might ask, “What are my medical claims entitlements for knee surgery as an M3 officer?” A basic search might bring up multiple documents, policies, or irrelevant results that require time-consuming filtering.

GenAI Search overcomes this by understanding the full context of the query and delivering a concise and precise answer. Instead of sifting through multiple HR documents, intranet pages, the employee would receive a direct summary, such as their entitlement amount and coverage details, tailored specifically for an M3 officer, all within seconds. This approach reduces the time spent searching and ensures employees get exactly the information they need without unnecessary complexity.
 

Meeting Preparation

Preparing for meetings usually requires gathering data from various sources like previous meeting minutes, emails, text chats, and presentations. GenAI Search cuts down preparation time by collating relevant information and insights from these fragmented sources, enabling employees to be better informed in a fraction of the time.

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2. Customer Services

Contact Centers: In a contact center, speed and accuracy are crucial for maintaining service quality. GenAI Search & Chat acts as a virtual assistant for agents, helping them find accurate information quickly—be it product details, troubleshooting steps, or process flows. This ensures faster turnaround times and consistent, high-quality responses, improving the overall customer experience.

3. Powering Up Website and App Search

For websites and apps, GenAI Search replaces ineffective keyword-based search functions. External stakeholders, whether they are prospective customers or partners, can use the enhanced search feature to quickly locate specific product information, processes, or support details. The AI’s contextual understanding ensures that users receive precise and relevant answers, rather than a long list of loosely related results.
 

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The are many more possibilities of using GenAI search and chat across industries and functions. 

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Keen to explore? Contact us at info@bioquestsg.com.